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SBI Home Loan Customer Care Support

State Bank of India (SBI) provides comprehensive 24x7 support for all your home loan queries. Whether you are looking for new loan information, tracking your application, or need grievance redressal, MyLoans brings you all the official contact details in one place.

MethodOfficial Contact Details
Toll-Free1800 1234 / 1800 2100 / 1800 11 2211
Emailcustomercare.homeloans@sbi.co.in
SMSText "UNHAPPY" to 8008 20 20 20
WhatsAppSend "Hi" to +919022690226
Availability24x7 Support
Toll-Free1800-Series
FeedbackSMS Support

Regional Support Matrix: Local Head Offices

Region Regional Office Address Phone Numbers
AhmedabadSBI Tower, 53 A, Gift City, Gandhinagar 382355079-23320101, 23320102
AmaravatiHybank Towers, Gunfoundry, Hyderabad-500001040-23387350, 23387268
Bengaluru65, St. Marks Road, Bangalore - 560001080-25943126, 25943500
BhopalHoshangabad Road, Bhopal 462011 (M.P.)0755-2575226, 2575537
Chennai16, College Lane, Nungambakkam, Chennai-600006044-28308688, 28308809
HyderabadBank Street, Koti, Hyderabad-500095040-23466513, 23466108
KolkataSamriddhi Bhavan, 1, Strand Road, Kolkata - 700001033-22489333, 9674710403
Mumbai MetroSynergy, Plot No C-6, G Block, BKC, Mumbai - 400051022-26445863, 26445864
New Delhi11, Parliament Street, New Delhi-110001011-23404124, 23407121

Online Platform Support Directory

WhatsApp Banking

Send "Hi" to +919022690226 for balance inquiry, mini statements, and home loan interest certificate requests.

Grievance Redressal

Escalate unresolved issues to gm.customer@sbi.co.in or call 022-22741216 for Principal Nodal Officer assistance.

NRI Support

Dedicated international toll-free numbers for USA, UK, UAE, Singapore, and more to assist global customers.

NRI Global Toll-Free Support

Country Toll-Free Number Country Toll-Free Number
USA / Canada1866-328-4209UK808-101-7633
UAE800-091-190-05Singapore800-101-2333
Australia1800-012-473Saudi Arabia800-814-4209
Germany800-183-0736Japan006-633-812-439

How to Escalate Your Complaint?

If your grievance remains unresolved after contacting the primary customer care team, follow this escalation matrix:

Escalation LevelContact Point
Level 1: Grievance OfficerRegional Local Head Office (Email Addresses listed above)
Level 2: Principal Nodal Officergm.customer@sbi.co.in | 022-22741216
Level 3: Banking OmbudsmanRBI Ombudsman (If unresolved after 30 days)

Frequently Asked Questions

What are the main contact methods?
You can reach SBI Home Loan care via email at customercare.homeloans@sbi.co.in, toll-free numbers 1800 1234/1800 2100, or SMS "UNHAPPY" to 8008 20 20 20.
How to escalate a complaint?
If unresolved, email the Principal Nodal Officer at gm.customer@sbi.co.in or call 022-22741216 with your case reference number.
Does SBI have WhatsApp support?
Yes, send "Hi" to +919022690226 after registering by sending "WAREG <Account Number>" to +91-7208933148.
What to include in an escalation?
Include a clear summary of the issue, your loan account number, previous correspondence, and any case reference numbers provided.

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