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LIC Housing Finance Customer Support Hub

Exceptional support is the foundation of a successful home loan relationship. LIC Housing Finance (LIC HFL) provides multiple communication channels, including a dedicated WhatsApp enquiry service, direct email support, and a corporate helpdesk. MyLoans brings you all verified contact points and a structured grievance escalation roadmap in one place.

CategorySupport Detail
Email Supportcustomersupport@lichousing.com
WhatsApp Enquiry+91-8369998182
Direct Phone022-22178600
Official Websitewww.lichousing.com
Response Time7 - 21 Days
WhatsApp+91-8369998182
HQMumbai, India

Corporate Office Address

For official correspondence and high-level queries, you may visit or write to the LIC HFL headquarters:

  • 131, Maker Tower-F Premises, 13th Floor, Cuffe Parade, Mumbai, Maharashtra – 400 005

Structured Grievance Redressal (4-Level Escalation)

If your initial query is not resolved satisfactorily, follow the official hierarchy below.

Level 1: Area Officer

When: Initial support is unsatisfactory.
Response: Within 7 days.

Example (Bhopal Region):
Officer: Ms. Kavita Pathak
Phone: 8369996843
Email: kavita.pathak@lichousing.com

Level 2: CRO

When: Area Officer fails to resolve.
Response: Within 3 weeks.

Contact Customer Relation Officers (CROs) based on your specific region (Mumbai, Delhi, Bengaluru, etc.).

Level 3: RGRO

When: CRO response is unsatisfactory.
Response: Within 3 weeks.

Example (Central Region):
Officer: Mr. Neeraj Bhargava
Phone: 8369996842
Email: neeraj.bhargava@lichousing.com

Level 4: NHB Support

When: Final escalation for unresolved LIC HFL issues.
Agency: National Housing Bank (NHB).

Address: Core 5-A, India Habitat Centre, Lodhi Road, New Delhi – 110003

Expert Tips for Faster Resolution

Loan Account #

Always mention your unique Loan Account Number in every communication.

Detailed Log

Clearly describe the issue with specific dates and interaction history.

Proof Attachments

Attach supporting documents like payment receipts or screenshots of errors.

Communication Copy

Keep a digital or physical copy of all sent emails and received responses.

Frequently Asked Questions

How can I contact LIC HFL on WhatsApp?
You can send a home loan enquiry message to the official WhatsApp number: +91-8369998182.
What is the grievance response time?
Area Officers typically respond within 7 days, while higher levels like CRO and RGRO may take up to 21 days for detailed resolution.
Who is the regional grievance officer for Central India?
Mr. Neeraj Bhargava serves as the Regional Grievance Redressal Officer (RGRO) for the Central Region. He can be reached at neeraj.bhargava@lichousing.com.
Where is the corporate office located?
The corporate headquarters of LIC Housing Finance is located at Cuffe Parade, Mumbai (Maker Tower-F).

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