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ICICI Bank Support Roadmap

Frictionless home loan management starts with dependable support. ICICI Bank offers a multi-layered customer care ecosystem designed for rapid problem solving. MyLoans provides you with this consolidated directory of verified toll-free numbers and escalation paths.

SLA Timeline7 Working Days
Support24x7 Available
HQ LocationBKC, Mumbai
Talk to Expert View Escalation

Verified Support Contacts

Support Channel Contact Details
Toll-Free Helpline1800 267 4455 / 1800 1080
SMS AssistanceSMS "HOME" to 5676766
Official Emailcustomer.care@icicihfc.com
Technical Desk022-66493844

Corporate Headquarters

ICICI Home Finance Company Limited, ICICI Bank Towers, Bandra – Kurla Complex (BKC), Mumbai – 400 051, India. The central hub for technical and legal due diligence.

Banking Support Centre

For mailing detailed letters or physical documents:

ICICI Bank Tower, 7th Floor, Nanakramguda, Hyderabad – 500032. (Survey No: 115/27, Plot No – 12)

4-Tier Grievance Redressal Matrix

Level 1: Initial

Dial 1800 1080 for immediate assistance or mail your concern to the Hyderabad Centre. This is your first step for all general loan queries.

Level 2: Branch

If Level 1 is unsatisfactory, speak directly to Branch Officials. Physical complaint boxes are available at every branch for formal tracking.

Level 3: Online

Escalate via the official Online Grievance Form on the ICICI portal. This generates a digital reference for higher-level tracking.

Level 4: Nodal

Write directly to the Nodal Officer at BKC, Mumbai HQ if unresolved after 7 working days.

Email: nodal.office@icicihfc.com

Head of Service Quality (Final Internal Level)

If your grievance remains unresolved after Tier 4, you can escalate it to the Principal Nodal Officer for a final review:

Name: Ms. Sharlet Malvankar

Email: servicehead@icicihfc.com

Requirement: Issue summary & case references.

Final Resort: Banking Ombudsman (After 30 Days)

Support: Frequently Asked Questions

Always include a comprehensive summary of the issue, copies of previous communications, and all relevant case reference numbers for a swift review.
You should write to the Nodal Officer if your concern remains unresolved or the provided solution is unsatisfactory after 7 working days of the initial complaint.
Text "HOME" to 5676766 from your registered mobile number. An ICICI Bank representative will contact you for your housing loan queries.
No, filing a complaint with the Banking Ombudsman under the RBI Integrated Scheme is a free service for all bank customers.

Effortless Management with MyLoans

Why struggle with bank hierarchies? MyLoans provides a dedicated lifetime home loan expert who handles all escalations and technical follow-ups with ICICI Bank on your behalf.

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