HDFC Home Loan Customer Care: Toll-Free & Support

HDFC Home Loan Customer Care Support

Reliable customer support is the backbone of a stress-free homeownership journey. HDFC Bank provides a multi-channel support system for your home loan queries, including city-specific helpdesks, 24x7 toll-free numbers, and a structured grievance redressal framework. MyLoans brings you all verified contact details in one place.

Category	Support Detail
Toll-Free Number	1800 2100 018
SMS Support	Send "HDFCHOME" to 56767
Queries	Available via Online Query Form
Tracking	Track requests via the Official Portal

Availability24x7 Support

Toll-Free1800-Series

MobileSMS Service

City-Specific HDFC Home Loan Helpdesks

City Name	Contact Number	City Name	Contact Number
Ahmedabad	079-64807999	Bengaluru	080-64807999
Chennai	044-64807999	Mumbai	022-64807999
New Delhi	011-64807999	Pune	020-64807999
Hyderabad	040-64807999	Kolkata	033-64807999
Jaipur	022-64807999	Lucknow	011-64807999
Patna	033-64807999	Guwahati	033-64807999
Chandigarh	0172-6480799	Kochi	0484-6480799
Indore	0172-6480799	Vadodara	079-64807999

Digital Grievance Redressal System

Primary Grievance Cell

If you have an unresolved complaint, write directly to the Grievance Redressal Cell:

Officer: Ms. Shalini Tandon
Email: grievance.redressaldl@hdfcbank.com
Phone: 1800 266 4060 (Mon-Sat, 9:30 AM – 5:30 PM)
Address: Empire Plaza – 1, LBS Marg, Vikroli West, Mumbai – 400083

Grievance Escalation Levels (Step-by-Step)

Level 1: Client Servicing

Mr. Mehernosh Dhamodiwala
Phone: 18001600 / 18002600
Email: dphelp@hdfcbank.com

Level 2: Head of Care

Mr. C Ajay
Phone: 1800 266 4060
Email: grievance.redressal@hdfcbank.com

Level 3: Compliance

Mr. Paresh Soni
Phone: +91-022-68555555
Email: paresh.soni@hdfcbank.com

Level 4: CEO Office

Mr. Shashidhar Jagdishan
Phone: +91-022-66521512
Email: managingdirector@hdfcbank.com

Frequently Asked Questions

How can I contact HDFC customer care?

You can call the toll-free number 1800 2100 018 and follow the IVR instructions to connect with a home loan representative.

What is the customer care email ID?

Queries can be sent to grievance.redressaldl@hdfcbank.com. Always include your loan account number for faster resolution.

Is there a 24x7 toll-free number?

Yes, the number 1800 2100 018 is available round the clock for all home loan related queries and service requests.

How to escalate an unresolved issue?

Start by contacting Level 1 (Client Servicing). If unresolved, follow the hierarchy up to the CEO Office as listed in our escalation guide.

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