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Bajaj Housing Finance: Multi-Channel Customer Support Roadmap

Get instant resolution for your home loan queries, EMI status, or application tracking. Bajaj Housing Finance offers a dedicated 24×7 digital ecosystem alongside personalized phone support to ensure a seamless borrower experience.

Operating HoursMon–Sat | 9AM–6PM
Desk AvailabilityNRI & Domestic
Response TypeOmnichannel
Call Support Bajaj Main Guide

Primary Contact Channels

Phone Support

Call the centralized help desk for home loan assistance:

  • Domestic Support: 022 4529 7300
  • NRI Global Line: +91 22 4529 7300
  • SMS Support: +91 9227564444

Email Channels

Documented support for various loan-related needs:

  • General Queries: bhflwecare@bajajhousing.co.in
  • Experience Desk: bhflcustomerexperience@bajajhousing.co.in
  • NRI Support: bhflwecare@bajajhousing.co.in

Digital & WhatsApp

Real-time updates and account management:

  • WhatsApp Support: 9607025035 (Send "Hi")
  • Customer Portal: myaccount.bajajhousingfinance.in
  • App Support: BHFL Mobile App (iOS & Android)

Corporate HQ

For physical correspondence and official documentation:

Bajaj Finserv Office: 6th Floor, Viman Nagar, Pune – 411014

Regional & Specialized Support

Region / Desk Contact Number Email Address
National Support022-45297300bhflwecare@bajajhousing.co.in
Bangalore Region+91 8698010101bhflwecare@bajajhousing.co.in
NRI Global Desk+91 22 4529 7300bhflwecare@bajajhousing.co.in
Grievance Desk022-41803901bhflgrievance@bajajhousing.co.in

Three-Tier Grievance Redressal Mechanism

1

Level 1: Basic Resolution

First point of contact via phone or email (bhflwecare@). Most issues are resolved at this stage within 7-10 working days.

2

Level 2: Grievance Officer

If Level 1 is unsatisfactory, escalate to the Grievance Redressal Officer at bhflgro@bajajhousing.co.in or call 022-41803901.

3

Level 3: Principal Nodal Officer (PNO)

Final internal escalation to Rinku Anand (PNO) at ospno@bajajfinserv.in. Address: A-Wing, 2nd Floor, Mantri Business Park, Viman Nagar, Pune.

Customer Care: Frequently Asked Questions

The standard phone support (022-45297300) is available Monday to Saturday, from 9:00 AM to 6:00 PM. Digital portals are available 24×7.
You can track your application status via the 'My Account' portal or by messaging the WhatsApp support number (9607025035).

Escalation Need Assistance?

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